Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bonacell1994@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bonacell1994@gmail.com.

Unconditional Refund

Within 3 days of receipt of your order, you may return unused products in original condition, in original packaging for a refund. Please email to bonacell1994@gmail.com for a return authorization number prior to sending any product back to Our Warehouse: 

C/O 1175 Florence Columbus Road UNITC（A1-A11）Bordentown New Jersey 08505 (This is also the return address）

Return Shipping Fees:

Customers are responsible for return shipping costs. 
For orders below $30, we will deduct $5.99 from the refund.
For orders above $30, we will deduct reasonable freight charges according to the actual situation.

Return process

  1. If the buyer meets the above requirements, please send an email to bonacell1994@gmail.com to contact us.
  2. Send us the reason for the refund and evidence of damage to the product (picture or video).
  3. We will check after receiving the email.
  4. If the situation is true, we will send you an email and notify you of the refund information.
  5. If you need to return the goods, please return according to the requirements of the return policy. We check the product.
  6. Refund by original payment method.

Note:
Ideally, pictures/videos should be clear, focused, and should be taken at close range under good lighting conditions. This allows us to identify and verify the problem. We will try our best to help you. Thank you for providing all the above information. We will deal with it as soon as possible.


Refunds And Returns For Conditions

Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product (The premise is that the product has not been any damage or disassembly) :

(1)The product cannot be charged.

(2)The product cannot be used on power tools.

(3)The product does not match the description on the website.

If you meet the above criteria, you can record a video to prove that the product doesn't work. And sent it to bonacell1994@gmail.com. Once we confirm that the products cannot work, we will refund or exchange. These problems will be solved within 3 business days.


Late Or Missing Refunds

Generally, the refund amount will reach the account within 1-8 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bonacell1994@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you’ve done all of this and you still have not received your refund yet, please contact us at bonacell1994@gmail.com.

Company Address: Room 1205, 12th Floor, Building F, Bantian International Center, No. 5, Huancheng South Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen,China.